1. The Technical Service Desk is available, by phone, at 429-4357 – option 5 will direct you to one of our friendly and courteous Agents.Our Summer hours are 6:30 am – 4:30 pm Monday through Friday.
2. You have the ability to create your own Viper Request. The system is available 24 hours a day, 7 days a week and is accessible from any computer that has Internet access. Instructions for submitting a Viper Request is available on Share, under Knowledge Base click How to Create a Viper Request or copy the link below into the address line of your Internet browser (Internet Explorer or Fire Fox):
3. Please note: in order to serve all of our customers in a timely manner it is important that a Viper Request be completed for every issue. While our Technical Service Desk Agents are always eager to assist you with all of your Technology issues; they are busy answering calls or handling existing requests from your colleagues. They cannot be distracted from their duties to handle technical issues in person. We appreciate your cooperation in helping us keep our commitment of service to you and others.
Your SLPS Technical Service Team